Yes we have a store based in Ballyclare, Northern Ireland. We are located at 49 Main Street, Ballyclare, BT399AA.
You can reach our customer support team by messaging or calling us. Find all the information you need here.
Yes, we take your privacy seriously. Your personal information is securely stored and will not be shared with third parties.
Absolutely! You can subscribe to our newsletter to receive updates on new arrivals, promotions, and exclusive offers. Just enter your email on our website to stay in the loop.
Yes, we're active on various social media platforms. You can find us on Facebook and Instagram @joliclothingballyclare for updates, styling tips, and more.
We typically process orders within 2 business days. Shipping times vary based on your location.
Please note orders placed after 4PM on Friday will not be processed until the following Monday. These times may also vary subject to public holidays.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package.
Yes, we offer international shipping to many countries. Shipping fees and delivery times vary based on your location. You can view the available shipping options during checkout.
In the rare event that your package is lost or significantly delayed, please contact our customer support team. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.
Returns & Exchanges
We accept returns within 14 days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached. Please refer to our Returns Policy page for detailed instructions.
Once we receive your returned items, it usually takes 2 business days to process the return and issue a refund. Refunds will be made back to the original payment method.
Our store is open from 10am to 4pm on Monday to Saturday. Please note that these hours may vary on holidays or special occasions.
Yes there are plenty of parking options within walking distance. The closest car park to us is Harrier Way which is free.
Yes, you can return items purchased online at our physical store. Please bring your receipt or order confirmation for processing.
Yes, you can select the "In-Store Pickup" option during online checkout. You will be notified once your order is ready and you can pick it up in-store.
Press and Media
Absolutely! We welcome press inquiries and interviews. If you're a member of the media and would like to feature Joli Clothing, please contact our team at email@example.com.
Monday to Saturday | 10am to 4pm